Effective Date:

At CosfaVentures Steel Fabrication ("Company," "we," "our," or "us"), we strive to provide high-quality products and services. This Refund & Cancellation Policy outlines the terms for canceling orders and requesting refunds for our services and products.

1. Order Confirmation

1.1 All orders must be confirmed in writing through a signed agreement, purchase order, or formal acceptance of our quotation.
1.2 Once an order is confirmed, it is subject to the terms outlined below for cancellations and refunds.

2. Cancellation Policy

2.1 Customer-Initiated Cancellations

• Cancellations must be submitted in writing (email or letter) and will be effective from the date of receipt by the Company.
• If the cancellation is received:
• Within 48 hours of confirmation: Full refund of any advance payment, minus administrative fees (if applicable).
• After 48 hours but before fabrication begins: A cancellation fee of [X%] of the total order value will be charged to cover administrative and preparatory costs.
• After fabrication begins: No refunds for canceled orders. The Customer will be liable for the costs of materials and labor incurred up to the cancellation date.

2.2 Company-Initiated Cancellations

• We reserve the right to cancel an order under exceptional circumstances (e.g., inability to source materials, unforeseen production challenges). In such cases, the Customer will receive a full refund of any payments made.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds are only applicable for errors or defects caused by the Company in the fabrication process that cannot be rectified.

• Claims for refunds must be submitted within [X days] of delivery/installation and include supporting documentation (e.g., photos of defects, proof of purchase).

3.2 Non-Refundable Items

• Custom-made products that meet the agreed specifications.
• Shipping, handling, and installation fees (unless caused by Company errors).

3.3 Refund Process

• Approved refunds will be processed within [X days] using the original payment method or an alternative agreed upon with the Customer.

4. Changes to Orders

4.1 Customers requesting changes to confirmed orders (e.g., design alterations, quantity adjustments) must submit a written request.
4.2 Additional charges and revised timelines may apply depending on the scope of the changes.

5. Product Issues and Disputes

5.1 Defects and Discrepancies

• If a product does not meet the agreed specifications, the Customer must notify the Company within [X days] of receipt.
• The Company will either:
• Rectify the issue (repair or remake the product).
• Provide a partial or full refund (at the Company’s discretion).

5.2 Disputes

• Disputes regarding cancellations or refunds will be addressed through negotiation or mediation before pursuing legal remedies.

6. Contact Us

For cancellations, refund requests, or inquiries, please contact us at:

• Email: [info@cosfaventures.com]

• Phone: [+91 9360600612]